Resolved is not counted in SLA

Question

Hello everyone, I have faced the problem with adjusting created/resolved issues report.

With the series "Resolved" it does not count anything, but when I check the other series like "Time to resolution" is counted correctly. Any ideas what can be done here?

Rosita Sadauskaite · Answer

I guess the predefined series was created as custom, but I am unsuccessful in finding where Created and Resolved was defined.

Rosita Sadauskaite · Answer

"Resolved" is predefined series that can be used in this report. I'm pretty sure, that issues is resolved, but I do not understand where to make changes at this situation.

Rosita Sadauskaite · Answer

Thank you :)  I have a lot of question about SLA reports and it is the first one because today we noticed that every report looks weird :D

For predefined series - created it works like a charm, but with resolved - it does not count right. I have tried to change range (one month) to show and for resolved it is still zero. I checked out "Done" history and for sure there was resolved issues in this range. What is interesting, if I change the range, I see that it stoped to count since September. What can be the issue here?

@Ajay  _view26_