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Which Status stoping SLA

Hi,

Which Status is stopping SLA?

I think I tried all the statuses and the SLA is keeping running and effect our SLA %.

Thanks

Accepted answers

Hana Kučerová

Hi @Daniel Tveriya ,

it depends on how your SLA is configured, there can be different conditions in each of your JSM projects.

Please see here for more info ("Finish counting time when" condition).

All comments

Hana Kučerová

Hi @Daniel Tveriya ,

it depends on how your SLA is configured, there can be different conditions in each of your JSM projects.

Please see here for more info ("Finish counting time when" condition).

Hi @Hana Kučerová

thanks for your help

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