How to create a feedback form and yes or no like Atlassian feedback at the bottom of the article

Question

Mike Clarke_wybik5 · Answer

Hi @Nokhalil

You can use the out-of-the box customer satisfaction service in Jira Service Management, this will send an email to the Reporter once the ticket has been closed asking them to score a star rating on the ticket.

There isn't much customisation available for this but there are some ideas listed in this post
https://community.atlassian.com/t5/Jira-Service-Management/Customize-satisfaction-survey-with-multiple-questions/qaq-p/1221971

If you really wanted to create a feedback form/questionnaire you could create another issuetype called Feedback and use the Forms functionality in JSM to create a questionnaire.  Then set an automation rule to create and link a Feedback issuetype to the closed ticket, copying the Reporter and notifying them.

This is pretty convoluted and you would lose the out-of-the-box Satisfaction reporting, but you could make a feedback dashboard to capture this.  Just quite a bit of work.

Is there something in particular that the Satisfaction feature isn't achieving?

Cheers
Mike