free version of Jira Cloud (up to 10 users and 3 agents) suspended

Question

In the free version of Jira Cloud (up to 10 users and 3 agents) it appears with the following message "Your Atlassian Cloud products are suspended" - Your subscription for Atlassian Cloud hasn't been renewed. If you're a site admin, go to admin.atlassian.com
View site bill to update your payment details."

Please help me to solve this situation.
Thank you.
Sebastian Ramirez

Andy Heinzer · Answer

Hi @Sebastian Ramirez

Thanks for letting me know.  However, I am not show your account as being a site-admin, billing contact, or technical contact for that site.  At this point, I recommend that you reach out to the site-administrator or someone else in one of those groups such as Rafael M.

Someone from one of those groups will need to navigate to https://admin.atlassian.com in order to reactivate Jira.  If they are unable to reactivate Jira, it might be required to create a support ticket over in https://support.atlassian.com/contact

But this support request should really be originating from Rafael's account since he is the billing contact as well.

Andy

Sebastian Ramirez_77xwsp · Answer

Andy, the URL is https://cocacolaandinabizit.atlassian.net/secure/BrowseProjects.jspa

Thanks

Andy Heinzer · Answer

Hi @Sebastian Ramirez

I am afraid that I only see a single paid site that your account is a member of.  I do not see any free Atlassian Cloud sites on the same account you are using to post to Community.  Could you please let us know the URL of that free cloud site?  With that information I can investigate this further.

Cheers,

Andy