Copy all sorted data from Insight objects to a specific field

Josreny Botardo

Incident Creation Screen:

In the incident generation screen, there are 2 Insight fields that are "Equipos" and "Sucursales" and 1 field called "Descripción".

 

Our need is that when the ticket is already generated, the data associated with the Insight assets "Equipos" and "Sucursales" are automatically pasted in the "Descripción" field, example in the "Equipos" objects we have the following data:

 

  

Ideally, both this data and the branch data can be contained within the "Descrición" field.

Mark Segall

Hi @Josreny Botardo 

Are you saying that you want to capture all of the attributes from the insight objects into the description?  If so, your automation would look something like this:

• TRIGGER: Issue Created
• ACTION: Edit Field (Description)
  You'll need to capture each attribute individually... something like this (assumes you are just appending to the original description):

  • {{issue.description}}
    
    {{issue.Equipos.Key}}
    
    {{issue.Equipos.idEquipo}}
    
    {{issue.Equipos.NSerie}}
    
    {{issue.Sucursales.attribute1}}
    
    {{issue.Sucursales.attribute2}}