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How to clone checklist with smart values

Alena Samruk

Hi!

How can I clone Checklist using smart values? I have a custome filed Checklist cf[11002]. I can't clone it usind standard filed in automation UX. How to clone it using smart value? We use this for checklist https://okapya.atlassian.net/servicedesk/customer/portal/3

Accepted answers

Maxime Lefebvre _Okapya_

Hi Alena,

I tried to post you an answer yesterday but Atlassian community has bugs that prevents me from posting. (They keep telling me I've already posted that message)

To update a checklist field, you need to use our REST API format.

(Click "More options" in Automation)

I will post an example in another comment to see if I can make it work.

You can always contact our support if you need help with our App, we answer quickly!

Regards

All comments

Bill Sheboy

Hi @Alena Samruk

Are you using the built-in checkbox field or a marketplace addon app for checklists?

The built-in fields are normally accessible from field edit during cloning
If not, or the field is from an addon app, you can use the advanced edit with JSON functions: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/

If you are having difficulty finding the correct smart value/custom field ID, please use this how-to article to find your field: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Kind regards,
Bill

Alena Samruk

Hi @Bill Sheboy ! Thanks for your answer!

We use addone, linked above (https://okapya.atlassian.net/servicedesk/customer/portal/3) so it's not built-in field

Yes, I need to use JSON functions. I know field id (cf[11002]), but I don't know how to write the function correct. I've tried this, but it doesn't work (field is still empty)

{
"update": {
"customfield_11002": [
{
"add": "cloned"
}
]
}
}

So maybe you can help me with correct JSON functions text?

Bill Sheboy

First thing, were you trying to use "cloned" as an operator or as the value to set? That is not a valid operator for the built-in JSON updates with automation rules.

Let's try the simplest possible JSON first to see if that works for your addon's field:

{ 
  "fields": { 
    "customfield_11002": "{{triggerIssue.customfield_11002}}" 
  } 
}

If that does not work, please find your vendor's documentation on the marketplace site, and they often show examples with automation rules and JSON for their fields.

Alena Samruk

@Bill Sheboy thanks for help! Unfortunately it doen't work for this field. JSON from your reply works with other fields, but not with this one. Will try to find answer in vendor's documentation

Maxime Lefebvre _Okapya_

Hi Alena,

I tried to post you an answer yesterday but Atlassian community has bugs that prevents me from posting. (They keep telling me I've already posted that message)

To update a checklist field, you need to use our REST API format.

(Click "More options" in Automation)

I will post an example in another comment to see if I can make it work.

You can always contact our support if you need help with our App, we answer quickly!

Regards

Maxime Lefebvre _Okapya_

{
"fields": {
"ChecklistFieldName": [
{{#issue.ChecklistFieldName}}
{
"name": "{{name}}",
"checked": {{checked}},
"status": { "id": "{{status.id}}" }
}
{{^last}},{{/}}
{{/}}
]
}
}

Alena Samruk

@Maxime Lefebvre _Okapya_ thank you a lot! It works perfectly!

Maxime Lefebvre _Okapya_

This is great to hear!

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