Can I create a Customer and Add them to an Organization without send an invite?

John Briscoe_2wtxtl

I'm setting up my instance of Jira Service Management for Customer Support. How would I create all of my customers without sending them an email invite to sign-up.  Later, after I import all of their issue from our old system, I would then like to send out individual emails for them to sign up for the Customer Support Portal.

Brant Schroeder

@John Briscoe Where are you importing the issues from?  I would suggest doing everything at once.  If you disable the notification there is no way to resend it through Jira currently.  https://jira.atlassian.com/browse/JSDCLOUD-2296   I would suggest setting everything up in a test instance and get your order of operations down then doing the import so the customers get notified when you are ready to go live.  

If you would like to disable the customer invite before adding the customers go to project settings > customer notifications and disable the customer invite notification.