Smart Value for last created issue customer URL

Question

Hello,

in an automation i create a new service request and want to insert a link in a comment with the customer URL of this created service request. Any ideas?

I thought there is maybe a smart value like {{createdIssue.customer.url}} but it's working.

BW

Markus

Markus Kleinschmidt · Answer

Thanks a lot, but it's not working.

Marco Brundel · Answer

Hi @Markus Kleinschmidt ,

If you apply a branch with last created issue and then an action with the smart value. Will it work?

Regards, Marco

Markus Kleinschmidt · Answer

Thank you!

Its not working for my use case, because i'll get the customer-url of the trigger issue and not the one i created in the automation.