Is using the Jira Email Handler to create a Jira Service Request not an option unless every email user has a license?
We have a common inbox for all our IT emails. If any user/customer wants help, they can send an email to our common inbox.
We setup a Jira Service Project and then setup a Jira Email Handler to reach into the common inbox and create requests. It only works if I am the one sending the email to he common inbox, which makes sense because I created the Jira Service Project.
After reading through the documentation (not sure if it is up-to-date), it seems that using the Jira Email Handler requires that the person sending the email to have a Jira licenses even though it is a Jira Service Project. Is this still true?
Or, we can have them send an email to the Jira email address created when setting up the Jira Service Project. That actually works 100% of the time perfectly, but we have trained and have in our documentation our common inbox.
So, we have a dilemma I am hoping someone has either solved or can without a doublet say "No, do not use a Jira Email Handler", or yes, but here is the best way to implement...without having every unique email (person) to have a Jira license.
In advance, thank you for your insight.
Terry
