nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

how to send a e-mail and then delete a issue?

Suporte JRetail

Hi, so my company doesn't allow anyone to create issue, because of that, if you send an e-mail creating one, you don't receive any confirmation saying that your e-mail wasn't accept because you don't belong to any of our customers e-mails, the e-mail is just erased because of an rule, but this rule was supposed to send an e-mail and then delete your created issue.
Don't know if someone understood, but if someone have a answer for that please help me. Thank you very much.

Accepted answers

Joseph Chung Yin

@Suporte JRetail -

I am not understanding your ask because are you saying that the JSM issue is not even created based on email submission? As you also mentioned that the email itself is erased due to an rule? Where is this rule configured at?

Lastly, why you want to delete the issue if it was created from an email submission.

Please provide a bit more information, so we can assist further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Paul Krueger

If your service project access isn't set to Anyone on the web Jira will ignore any emails received from non-customers (and therefore the rule to email and delete will never run).

All comments