JSM Cloud - Can I pass an attribute for a customer from Okta to JSM to store

Question

Hi there,

In order to sync some data with JSM I would like to store our SAMAccountName field that is passed from AD to Okta against a customer record in JSM.

Can you setup a custom attribute somehow that when we can sync against and get into the system for our entire customer base?

Prabhu Palanisamy _Onward_ · Answer

Yes, you can use OnLink to accomplish this.

Disclosure: I'm part of the team that built OnLink.

Derek Shore · Answer

Take a look at this article. There's an app that allows you to import data from either Okta or Azure AD:
Mapping Azure AD (Entra ID) or Okta Users with Jir... - Atlassian Community

Mark Segall · Answer

Hi @Steven Lees-Smith -

The only customer attributes supported are email, display name, and full name.  I would recommend leveraging Insight for this.  Create an object type that replicates your customers.  In the same flow where you provision your customers, you'd just need to make another API call to Insight.  From there, you can pass the customer ID and SAMAccountName.