Automatically move new created ticket from backlog to board

Question

My board is a Kanban board, team managed project. When anyone creates a new task under an epic, it gets hidden because it goes onto the backlog instead of into the first column of the board. I've checked all my configurations and can't figure out how to fix this.

Andrew Knight_27zlpm · Answer

This isn't really an answer but my suggestion would be to just provide an option on the ticket itself to be able to move it from backlog to board (and vice versa). I just find it baffling that I can create a ticket as a child item in an Epic or directly via the Create button but I then have to go to the Backlog, find the ticket, open the more actions menu and then click an option to move item. Why not just have a more actions menu in the child item list or include the ability to move the ticket between backlog/board in the ticket's own menu.

Bill Sheboy · Answer

Hi @Brenda Strong

Yes, and...to Trudy's answer:

The linked suggestion to add this capability describes a work-around of an automation rule calling the REST API to move the new issue to the board.  That work-around lists the wrong function to move issues to the board, so if you want to try this technique the correct one is: https://developer.atlassian.com/cloud/jira/software/rest/api-group-board/#api-rest-agile-1-0-board-boardid-issue-post

Kind regards,
Bill

Mark Aston · Answer

I use company managed boards and I had/have a similar issue.

In short at present I am asking product owners to open the task as soon as they generate it and change the work flow to 'New Request' (which is my first column).

Not a permanent fix and full of human error but have made request through admin to see if they can change my default workflow to 'New Request' rather than 'Backlog'.  We'll see what comes back.