Major Incident Toggle

Anthony

I'm trying to automate the Major Incident Toggle- When the Severity of the issue is High then it automatically toggles the Major incident in the ticket.  I can't find the Major incident JSON Object that would Automate the toggle

 

I have used this value but hasn't worked for me

{
"fields": {
"customfield_10113": "MAJOR_INCIDENT"
}
}

Also used

"customfield_10113" : { "value": "MAJOR_INCIDENT" }

Sina Schwarz

Hi Anthony,

I had a similar requirement and used the following JSON in the advanced section of the edit issue action in automation:

{
"fields": {
"customfield_10050":"MAJOR_INCIDENT"
}
}

To reset the field:

{
"fields": {
"customfield_10050":""
}
}

Both work with Major incident having the customfield-ID 10050.

Maybe things have changed/been updated since you asked? Otherwise something else is the problem.

I hope this helps.