Looking for information with what can't you do in the JSM Help Center?
Hi @Carmela Marco
It might be easier answering the opposite: the things you can do within the Help Center (if you're referring to customisation) can be found through this link. As a user or a customer, you can use the Help Center to raise service requests, which the Service Agents can then process. Within each project, you can create Request Types which will be displayed
Hi @Callum Carlile _Automation Consultants_
I appreciate the response and maybe I should have been clearer in my question. I do understand what the portal provides. The reason for my question is that I need to add details to a RFP for a bid of what it can't do as well.
I do know that the end user is not able to assign the ticket to anyone, is there anything else other than that?
I hope this clarifies things.
Thanks again.
Carmela
@Carmela Marco I would recommend looking to review sites like this as they will have cons listed that you can use. https://www.capterra.com/p/138769/Jira-Service-Management/reviews/ You need to be careful though since some cons may have been fixed in feature requests. I think it is odd that you are trying to include this in an RFP. Every RFP I have ever responded to we focus on what we can meet that the RFP is asking for we don't call out the short comings.
Thank you Brant for the information.
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