JSM: Handling high volume of simultaneous portal issues

Question

Hello,

I have a project manager whose decision to use JSM is contingent upon the platform's ability to handle high volume of tickets through the portal, many of which may be submitted simultaneously.

The number of simultaneous submissions may be in the hundreds at any one time time.

Is JSM capable of handling this level of volume?

Would prefer Atlassian confirmation, but would be satisfied with response from people in the community who've experienced this kind of situation.

Thank you

Rod McWilliams

Joseph Chung Yin · Accepted Answer

@Rod McWilliams -

As far as I know, there is no upper bound limitation on # of issues being created at a given time with Atlassian's JSM Cloud portal env.  Question for you is how fast can your agent (team) processes that many issues coming in to your JSM project (as you mentioned "hundreds at any one time frame".  I can only assume you meant by issue intakes associated with multiple JSM projects.

You can submit formal support request to Atlassian Support team to see if there are any limitation threshold out there (https://support.atlassian.com).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Nic Brough -Adaptavist- · Accepted Answer

I've recently run into a Jira that was not performing too well, and one of the reasons turned out to be a couple of remote scripts raising 1-10 requests every second over the (unthrottled) REST API.  Part of our testing to show that this was a problem was to fire up a grid of 100 separate boxes to all run the script at the same time.

Jira created all the issues it was asked to, but it wasn't performant when it was doing it.

So I'd say "don't worry about Jira" - it will handle the requests and not lose any of them (but whether it has the bandwidth or ability to serve other users while you're hammering it is another story).

I'd want to worry about why you've got thousands of requests being raised at the same time rather than if JSM can handle it.