How do we create a JSM Request that is Activated from an Email from a Non-Atlassian Product?

Question

Hi there,

For example, we want x request type to be created and sent to a project when x trigger is made (button) click in the non-atlassian product.

Same goes for a simple email made from another non-atlassian product that contains the receiver email to be the JSM Projects Project email.

Thoughts? Thank you.

Brant Schroeder · Answer

@[deleted]If you use the API I would create an account for each application since it will need a reporter.  If it comes from an email it will use the email address that it is sent from as the reporter.  If your service desk is not open to all customers you will also need to add that email as a customer.

Brant Schroeder · Answer

@[deleted]The API link you shared is the same as the one I shared.  That is the best place to start.  I would suggest starting with that and if you have any issues you can always ask the community.

unknown · Answer

Also question, since the non-atlassian product creating these requests won't have a Jira Service Management customer account, will we run into any issues?

* Do we need to reference the product creating this request as a user entity in Jira using the sender email be the email being used in the product for the send outs?
* Or is there a way to receive requests without a user being associated?