How to create a workflow where if a ticket is moved from support to Dev, this creates a new ticket?

Question

Hi Team,

I want to know about workflow with respect to when one project can trigger a new ticket in another project as part of their task.

padraik · Answer

Hi Lopaa,

To do this, you will need to use Jira Automation:
Administration -> System -> Automation Rules

Once there:

* click "Create Rule"
* select "Issue Transitioned"
* on the next screen, choose your "From Status" and "To Status" and click "Save"
* on the next screen, click "New Action", followed by "Create Issue"
* Use the form on the next screen to tell Jira what type of issue, what project, and any fields that need to be set

John Funk · Answer

Hi Lopaa - Welcome to the Atlassian Community!

Certainly you can do this - as long as there is something that ties the issues together, such as Issue Link or a common unique value in a field.