Agent cannot assigned when in custom project role

Leon Schmidt_5r9si8

Hello everyone, 

I have some struggle with the Jira permissions right now. We invited a new agent to our Jira Service Management Project and added him to a custom project role. The project role itself has the following permissions assigned in the permission scheme:
- Serviceproject-Agent
- Assignable User
But for some reason, the Agent is not able to get assigned to an issue. When I check the Permissionhelper it says "Jira Service Management has overridden this permission".

What am I missing?

 

Sebastian Krzewiński

Hi @Leon Schmidt 

 

Check if new agents have assigned JSM license and have Browse permission in project.

 

Regards,

Seba