I can see "unresolved" in the resolution tab even after transiting status to done for most issues

Question

Hello Team,

Currently in our action item workflow, I noticed that even if the issue has been resolved and transited to the DONE status I still get "unresolved" value in resolution section.

I did research and check on post function make resolution to the none but it did not work.

I have attached my workflow and post function set up for the reference.

Please guide me!!

Thanks,

Gargi

Tuncay Senturk _Snapbytes_ · Answer

Hi @Gargi Panchal

The newly added post function won't affect the issues already transitioned to Done status. Whenever the transition is called, the post function which sets resolution will be called. For previous issues, you have to manually set the resolution field via bulk update option.

You can run below JQL to filter those issues and bulk update.

status = DONE and resolution IS EMPTY

Gargi Panchal · Answer

Thanks @Tuncay Senturk  @Fabio Racobaldo _Catworkx_  @Fazila Ashraf for the response.

I did add post function for The Resolution of the issue will be set to Done (All status to done transition). But still I can see the ticket has not been updated. I can see that resolution is unresolved to the done tickets.

I have few questions for this:

1) If I remove transition from to do - done then will that affect my current project or previously created tickets?

2) Under Resolution I can only see the following options in issue attributes: Attached picture for the reference.

Thanks,

Gargi

Fabio Racobaldo _Catworkx_ · Answer

Hi @Gargi Panchal ,

probably you moved your ticket using transition from any status and not DONE from DEPLOY TO PROD.

Hope this helps,

Fabio