Automation Extraction coming blank

Question

Hello again guys,

I have a new automation set up to extract the values of a few fields that are coming in via email into the actual fields in JIRA. For whatever reason, when I check the audit log, they are coming in with blank data, but this logic is already being used for email field and working fine. Any idea how I can accomplish extracting myColoradoUsername, Phone Model, and OS Version?

JayJuan Jones · Answer

I am not able to directly paste the description into this form because of HTML errors but I've taken a closer screenshot. Please let me know if this help.

Thanks for looking into this!!!

JayJuan Jones · Answer

{{issue.description.substringBetween("myColorado Username|","| |OS Version")}}

{{issue.description.substringBetween("Phone Mode|","| |Feedback")}}

{{issue.description.substringBetween("OS Version|","| |Phone Model")}}

Jack Brickey · Answer

would you mind pasting in your smart value details in text here and also the description? substringBetween works for me so ut has to be something unique in your description or smart value strings.