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How do I copy all the comments to a new task?

Niklas Zarnecke

Hello,

I'm currently struggeling to copy the comments from an old task to a new one.
This is important for automated moving of task in our service management.

I would like to build an easy button for our service desk workers to move the task to another project, but all that is missing right now are the comments.

Is there any good way to copy the comments into the new created tasks?

Best Regards
Niklas

Accepted answers

Mark Segall_iqztfr

Hi @Niklas Zarnecke

You could potentially do this with automation:

AUTOMATION 1: Create your Clone

This would be a simple automation rule to create the clone. Main thing would be adding a link like clones or blocks so you have a point of reference to get back to the source issue for the comments later.

AUTOMATION 2: Copy Comments

TRIGGER: Issue Created
ACTION: Lookup Issue
- issueIsClonedBy = {{issue}}
BRANCH: Advanced
- {{lookupIssues.comments}}
- ACTION: Add Comment

Here's an example of how this rule could look:

All comments

Mark Segall_iqztfr

Hi @Niklas Zarnecke

You could potentially do this with automation:

AUTOMATION 1: Create your Clone

AUTOMATION 2: Copy Comments

TRIGGER: Issue Created
ACTION: Lookup Issue
- issueIsClonedBy = {{issue}}
BRANCH: Advanced
- {{lookupIssues.comments}}
- ACTION: Add Comment

Here's an example of how this rule could look:

Niklas Zarnecke

Hi @Mark Segall

thanks for your answer! Some logical thing is missing for me right now.. the second automation isn't triggered right now.

This is the first rule:

And this is the second one:

I'm pretty new to the automation stuff.. I'm not getting why and how the second Automation is triggered.

Best Regards
Niklas

Mark Segall_iqztfr

Under Rule Details, you may need to check the box:

Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.

Mark Segall_iqztfr

Also looking at your screenshot, you're calling your variable for the advanced branch kommentare, but you copy/pasted my variable name. So, in your add comment, you'll want to replace the references to varComment with kommentare

Michal H.

Hi,

this is good usefull idea but I need copy comments between two existing issues and then delete one issue. Just comments. Have you any idea for that? Thx.

Mike

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