Automation > Add as participant person 'B' if ticket was allocated to person 'A'

Tomasz Bis

Hi,

I am trying to automate the below scenario...

If a ticket is manually or automatically allocated to assignee 'A', automation should add as participant person 'B'.

Its basically to make a certain person aware about somebody's else workload.

Is that possible please?

Many Thanks

Guilhem Dupuy

Hi @Tomasz Bis ,

You can achieve that using Jira automation, by creating a new automation rule which works like this :

 

And you could then add other conditions to add user D as a request participant when user C is assigned to the issue.

 

Does it solve your scenario ?

Guilhem