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Unable to Assign Default Reporter on Mail Handler

Bailey Hecksel

I'm unable to assign a default reporter to this email handler. It was working until I changed the name of the user. Now I'm unable to assign any account as default reporter, not just the "MG Warehouse Management" account. Is there something I'm missing? This was fully working previously.

After clicking on the account that I want to assign as default reporter I'm still getting the message "You haven't provided Default Reporter and Create Users is off. Messages sent by unknown users will be silently ignored." Even when building a new mail handler I run into this problem.

Any suggestions? Thanks!

Jira Email Handler.png

Default Reporter Not Set.png

Accepted answers

Jack Brickey

Hi Bailey,

It's hard to troubleshoot this without seeing the data. Might I suggest trying to recreate the mail handler from scratch?

All comments

Jack Brickey

Hi Bailey,

It's hard to troubleshoot this without seeing the data. Might I suggest trying to recreate the mail handler from scratch?

Bailey Hecksel

Hi Jack!

I have tried recreating the mail handler from scratch but I run into the same issue. Let me know whatever data would be helpful. I'll attach more SCs.

Mail Handler 1.png Mail Handler 2.png Mail Handler 3.png

Jack Brickey

can you not enter any user as default. For example your own user?

Bailey Hecksel

Correct, I can't find a user that works in that field. It gives me the message: "You haven't provided Default Reporter and Create Users is off. Messages sent by unknown users will be silently ignored." This happens even if I create a new mail handler.

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