I need to create an automation such that when ticket is in "Closed" and after 4days to that when some transition the same ticket to "Reopen". Then I need to create an new ticket in same project or we can clone it. But the main question is how can I trigger it only if ticket is transitioned after 4 days.
You could set up a daily scheduled rule and use JQL to check your condition. Something like this...
status was closed ON startofday(-4) and status != closed
It looks like you're new here. Sign in or register to get started.