How can I set up a distribution list to include multiple users to watch tickets?

william.cornell

I would like to be able to set up a DL to add my tier 2 agents to watch all tickets and to be notified when changes occur or comments are made to a JIRA ticket. 

Joe Pitt

Jira doesn't have DL. My solution is to setup a role that get notified like a watcher would and have the project lead put the users in that role. That gives you the ability to tailor the list to the project.