This morning I began grooming new support tickets and when I typed in the request participant, one that I've typed in hundreds of times before, the system couldn't find this request participant. After messing with it for a few minutes, I checked my service desk customers.
At this point it appears that all of my customers are gone with the exception of one. Surely this is some sort of connection issue, right? Something you guys are aware of? This is a major issue right now.
