I have created two automation rules. * The first rule is making sure that when an issue that has been cloned from another issue is transitioned to status CLOSED the other issue is also transitioned to CLOSED (the two issues are located in different projects). This is working fine! * The other rule is supposed to send an email to the Reporter when the issue is transitioned to CLOSED. This is working fine when doing the transition manually. But if the transition is done automatically (by the first rule) it is not working. I am guessing the reason for this is that the trigger in the second rule requires the transition to be done using the workflow for the issue. My question is: How do I get the second rule to work when the issue is transitioned because of the first rule

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation rule Issue transition without using workflow

Rasmus Falkenberg

I have created two automation rules.

The first rule is making sure that when an issue that has been cloned from another issue is transitioned to status CLOSED the other issue is also transitioned to CLOSED (the two issues are located in different projects). This is working fine!
The other rule is supposed to send an email to the Reporter when the issue is transitioned to CLOSED. This is working fine when doing the transition manually. But if the transition is done automatically (by the first rule) it is not working. I am guessing the reason for this is that the trigger in the second rule requires the transition to be done using the workflow for the issue.

My question is: How do I get the second rule to work when the issue is transitioned because of the first rule 2_Automation_Rule_that is not working prober.png

Accepted answers

Dirk Ronsmans

Hey @Rasmus Falkenberg ,

When you look at the Rule details of the 2nd rule you actually have a checkbox to "allow this rule to be triggered by another rule"

Could you check that that is enabled?

All comments

Dirk Ronsmans

Hey @Rasmus Falkenberg ,

When you look at the Rule details of the 2nd rule you actually have a checkbox to "allow this rule to be triggered by another rule"

Could you check that that is enabled?

Rasmus Falkenberg

It was not checked but it is now... and that did the trick. Thank you! I have accepted the answer.

But I do have one additional question that relates to this:

Is it possible to also set the Resolution value automatically for the original issue (please view images).

3_Original issue.png 2_Clone of original issue.png 1_Transition issue setting.png

Dirk Ronsmans

Hmm, Would you not be able to do an "edit issue" action on your first rule to first set the resolution and then transition the issue to trigger the 2nd rule?

Rasmus Falkenberg

I changed the setting for the Resolution in the first rule from "Current issue" to "Trigger issue". That did the trick. Everything is now working fine. 1_Transition issue setting_new.png

Thank you for your help.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud