Jira dashboard gadgets Two Dimensional Filter Statistics and Heat Map cannot retrieve filters

Question

Jira dashboard Two Dimensional Filter Statistics and Heat Map cannot retrieve filters.

* Two Dimensional Filter Statistics shows "The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator." error (shown in the picture below).
* Heat Map shows "Oops - an error has occurred" error (not shown in the first picture below).

The configured gadgets are set with custom field "Adresas" (address in Lithuanian)  which is an insight object.

The other gadgets (like Filter counts) have no problems with set filters and shows information with custom made insight object field "Adresas".

I do not know where to look at, because like week ago there was no problem with these gadgets and they retrieved information. Also, set filters shows that there are issues, they work fine.

It looks like these two named gagdets do not want to work with custom fields since last wednesday or something.

P.S. The filters I use works fine. When I switch gadget to not use the custom field it works. Below i attached the image with the filter i am using. The filter itself does not use custom fields.

Ignas Selvestravičius · Answer

Yes, premium licence. Thank you for your help, I will raise the issue.

Nic Brough -Adaptavist- · Answer

Ok, I think you've run into a bug in the Cloud version of Insight.

A short time ago, Atlassian had a major incident when their attempt to remove the old version of Insight led to a load of sites being taken out.  They've fixed that (and the processes that enabled it) and they've gone back to updating everyone to the newer version of Insight.  I suspect they got to your site and you were updated on the day your gadgets started to fail.

The problem here is that the new Insight is providing a field that breaks the gadgets.

This needs to go to Atlassian support as a bug report - you should raise it over at https://support.atlassian.com/contact (I would warn you that you will be taken back here if your licence level doesn't qualify you for support, but for you to have Insight on Cloud, you must be on premium)

Ignas Selvestravičius · Answer

It displays fine in issue navigator. As mentioned in the description, it shows on another gadgets too. The custom fields is an insight object. It worked fine with these gadgets the last week until wednesday, filters themselves got no changes.