How do I cancel a free trial before the 30 days expire?

Question

Hello,

I want to evaluate the TinyGRC app using the 30 day free trial in order to determine if my organization should pursue the use of it for IT compliance. Before I install it, I wanted to know how do I cancel the subscription before the 30 days expire? I did not see any instructions for how to do that. Thanks.

Yolonda

Tommy Bartshukoff · Answer

I have the same problem and we need to report this behaviour as it should be easy to cancel with a click of a button.

Megan H_7u05k9 · Answer

I actually have this same problem with Comala Document Control.  Canceled the subscription during the 30day trial period, but the Uninstall button is disabled - apparently through the end of the original trial period.  I did reach out to AppFire and they advised that it is an Atlassian control.  So now we're trying to implement a new approval process and we cannot uninstall the one we did not choose to move forward with.  Absolutely UNACCEPTABLE.

Patrick Read_m00ft1 · Answer

In my case, it says I can't uninstall because the subscription still exists. The subscription says it's pending for 30 days. Bit of a chicken and egg thing.