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I do not receive confirmation mail

unknown

Dear Atlassian Team

Somehow i do not receive a confirmation mail for our support mail address.

We created the support mail address a few days ago, and we think it might be a supression problem on atlassians side.

We obviously tried resending the confirmation mail several times this week.

Accepted answers

Andy Heinzer

Hi Marko,

I found an entry in a mail suppression list with this error:

550: 550 no mailbox by that name is currently available	2022-04-25T09:34:21+00:00

I have removed the suppression from our side.

Cheers,

Andy

All comments

Andy Heinzer

Hi Marko,

I found an entry in a mail suppression list with this error:

550: 550 no mailbox by that name is currently available	2022-04-25T09:34:21+00:00

I have removed the suppression from our side.

Cheers,

Andy

Swissperform

Hi Andy

Thank you so much!

It works now, have a nice day!

Best regards,

Marko

Erich Roethlisberger

Somehow my account got disconected. I tried to reconnect and applied for token thingy. Confluence tells me that the confirmastion mail has been sent, however I never received any mail. I've tired this now for several times. No success. Can you help?

Andy Heinzer

Hi @Erich Roethlisberger

The logs on our side don't show any bounced messages to your mail address in the past week. From what we can see all are being delivered. You might want to reach out to your mail admin for help, or check your spam folder to see if perhaps these are being routed out of your inbox unintentionally.

Andy

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