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Board with multiple projects not working

Carolyn_dku84x

So I've created a filter that spans multiple projects, let's call them A and B. When I look at the filter, it's working fine - I see items related to both projects.

However, when I create a board using this filter, I see only items relating to project A.

What's going on here?

Accepted answers

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Trudy P Claspill

Hello @Carolyn

Are the projects Company Managed projects or Team Managed projects?

Are you creating a Scrum board or a Kanban board?

A kanban board is created with a subfilter automatically to screen out issues that have a Fix Version where that Version has been set to Released.

Have you checked the column/status mappings for the board? Are all the statuses mapped to columns?

Jesse Kona

A few questions:

Is this a Scrum or Kanban board?
Are these team-managed or company-managed projects?
In Board settings, are all of the statuses mapped to columns?
Are there any sub-filters applied (check Board settings)
Just making sure - are there open issues in both projects?

Carolyn_dku84x

This is Kanban board.

One of the projects is a team managed project, one is a company managed project. The items that I can see in the board belong to the company managed project. (?Maybe this is the problem?)

Looking at the board configuration, I don't see anything in the 'unmapped statuses' for columns, on the other hand, I don't see any of the statuses for the items in the project that doesn't show up, either.

There are no sub filters

Yes, there are open issues in both projects.

Thanks!

Carolyn_dku84x

One of the projects is a Company Managed project. The other is a Team Managed project. The one whose items show up is the Company Managed project.

It's a Kanban board.

There's no Fix Version or Version that we're using, so any subfilters on that should not be coming into play.

There's nothing in the 'unmapped status' section of the board configuration. That said, I do not see the statuses corresponding to the project that doesn't show up.

Thanks!

Jesse Kona

Thank you for this.

There is no problem having a single board show both Team-Managed and Company Managed issues - fundamentally that should be fine.

Screenshot 2022-04-28 164519.jpg

However, all of the statuses do need to be mapped to columns. You should be seeing the statuses from the Team-Managed project in either the "unmapped" section or mapped to an individual column.

I am not immediately sure why you are not seeing the Team-Managed statuses, but this does appear to be the root cause.

Shot in the dark - are you a project admin for the Team-Managed project?

Carolyn_dku84x

I don't see statuses from the Team-Managed project in either the 'unmapped' section or in an individual column. For instance, one of the statuses in the Team Managed project is 'TO DO', but this is what I see in the board config:

Screen Shot 2022-04-28 at 9.57.39 PM.png

No unmapped statuses, but no sign of the statuses from the Team Managed project either.

I'm a project admin for the company managed project, but not the team managed project.

Thanks!

Trudy P Claspill

Can you show us the filter?

Are the missing issues from the Team Managed project children of Epics? If so, that explains why you don't see them. If that is the case let me know and I'll explain why.

I've read posts from others where they removed the subfilter concerning Fix Version and then additional issues started showing up, even though those issues didn't have Fix Version data.

Carolyn_dku84x

Here's the filter:
Screen Shot 2022-05-05 at 11.41.44 AM.png

Here's part of the search result using the filter:
Screen Shot 2022-05-05 at 11.43.18 AM.png

Notice the project 'INFRA'. That's the one I can't see in the board.

When I look at the board produced, I can see INT-1132, but not INFRA-135.

Here's what INFRA-135 looks like:
Screen Shot 2022-05-05 at 11.47.58 AM.png

Notice that it is not part of an Epic.

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