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Queue Query

Sierra_f2eqyc

I want to exclude my incident issue type when it's in a specific status.

I want to include my problem issue type when it's in that same specific status.

How do I do that query wise ?

My example:

Issuetype != Incident AND status != "Created In Rally"

Issuetype = Problem AND status = "Created In Rally"

Accepted answers

Garrett McCreery

Hi @Sierra

Is this for a quick filter on a board or just the Issue Search?

Sierra_f2eqyc

A lot of the existing configuration sorts our business out by the product field. In this case this is our Showing Service queue , capturing any issues that use has the product field "Showing".

I need to exclude specific request types that have the product field "Showing" , due to other queues capturing those types of requests.

-Request Report

-Request Data Integration Support

Also excluding our New feature , issue type because it has it's own queue to go to as well.

The statuses I do want to pull in this queue are a mix.

(Issuetype = Incident AND status != "Created In Rally") OR (Issuetype = Problem AND status = "Created In Rally")

^ Thank you for this , capturing the Created In Rally status IF it is a problem issue type , not a incident issue type.

Along with Root cause undetermined , Developer Investigates , Waiting for BA , BA at work , Data Change Needed , Developer at work.

^ These statuses come from both the Incident and Problem issue types workflows , I want to capture all of these statuses from both issue types.

Excluding statuses Open, Work In progress, Root cause determined, Cancelled , Resolved.

All comments

Garrett McCreery

Hi @Sierra

Is this for a quick filter on a board or just the Issue Search?

Sierra_f2eqyc

Hi @Garrett McCreery , its for a queue I have in a service project.

Garrett McCreery

ok, I am working on an example for you.

Garrett McCreery

Based on what you described above you look like you are on the right track. You should be able to use this:

(Issuetype = Incident AND status != "Created In Rally") OR (Issuetype = Problem AND status = "Created In Rally")

This should result is showing all incidents that have a status other than "Created In Rally" and include all Problems that have a status of "Created in Rally"

Sierra_f2eqyc

A lot of the existing configuration sorts our business out by the product field. In this case this is our Showing Service queue , capturing any issues that use has the product field "Showing".

I need to exclude specific request types that have the product field "Showing" , due to other queues capturing those types of requests.

-Request Report

-Request Data Integration Support

Also excluding our New feature , issue type because it has it's own queue to go to as well.

The statuses I do want to pull in this queue are a mix.

(Issuetype = Incident AND status != "Created In Rally") OR (Issuetype = Problem AND status = "Created In Rally")

^ Thank you for this , capturing the Created In Rally status IF it is a problem issue type , not a incident issue type.

Along with Root cause undetermined , Developer Investigates , Waiting for BA , BA at work , Data Change Needed , Developer at work.

^ These statuses come from both the Incident and Problem issue types workflows , I want to capture all of these statuses from both issue types.

Excluding statuses Open, Work In progress, Root cause determined, Cancelled , Resolved.

Garrett McCreery

moving back down to my original answer to continue this discussion...

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