Hi there, we wanted to automate some processes and we've added a rule that says: * when {value > assigned person} changed * then "change status to backlog" But somehow it always puts the ticket to the column before (Selected for Development). Any idea what's wrong here?

Yes that could be the issue if your rule (in the Rule Details section) have the following checkbox checked: However, you are saying that the rule has not run yet, so I don't think that is the cause. Have you tried turning off all other rules except this one to see if it indeed works? Unfortunately I cannot use the link that you posted to see more information.

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Next Gen Automation: If not assigned move to backlog

Claudia Michelbach

Hi there,

we wanted to automate some processes and we've added a rule that says:

when {value > assigned person} changed
then "change status to backlog"

But somehow it always puts the ticket to the column before (Selected for Development). Any idea what's wrong here?

Accepted answers

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Garrett McCreery

Hi Claudia. Does your workflow have a "backlog" status? Is this a Scrum or Kanban board? Can you provide some screen shots?

Claudia Michelbach

Hi Garrett,

this is our current flow but we've disabled the backlog funcionality in the settings... MILES-Board-–-Agile-Board-Miles-Mobility.png

So I'd like all tickets that are not assigned (or all tickets that have been assigned once but then de-assigned) move back to the backlog column.

MILES-Board-–-Agile-Board-Miles-Mobility (1).png

Thanks for your help 🙏

Garrett McCreery

Seems doable. Can you share some screen shots of the current Automation that you are using that is not working?

Claudia Michelbach

There you go - is this sufficient?

Claudia Michelbach

Hi Garrett,

so I finally managed to solve this... I guess it was related to a very stupid mistake... As my computer language is German I also had to add not only the field value "assigned to" but also the German "Zugewiesene Person"....

Thanks anyways for your help!! 🙏

I When Wert ändert sich für.png

Garrett McCreery

I'm glad you figured it out! Good luck to your future endevours!

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