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Python API: Create issue - 'Assignee' field is not populated

Dror Paz_1mgmk1

I am trying to create an issue in JIRA using Python code.

All is working fine (issue is created) except the assignee field is not being populated.

I am not getting any error when running it.

I assume I am doing something wrong but no idea what.

Any help is appreciated

assignee = 'Dror Paz'

jira_task = jira.create_issue(fields=ticket)

ticket = {
'project': {'key': project_key},
        'summary': summary,
        'description': description,
        'customfield_11277': recommendations,
        'issuetype': {'name': issue_type},
        'components': components,
        'priority': {'name': priority},
        'assignee': {'assignee': assignee},
        'customfield_10702': qualys_key,
        }

Accepted answers

All comments

Garrett McCreery

I have ran into this before, I believe the assignee needs to be the assignee id, not the assignee name.

Andrea Pannitti_ydvlwe

Hi @Dror Paz ,

you should change the row:

'assignee': {'assignee': assignee},

with this:

'assignee': {'name': assignee},

and set assignee with your username.

Dror Paz_1mgmk1

Hi Andrea.

Thanks for that.

I did fix that and still seeing the same results.

The assignee is NOT updated.

One more thing. - When I remove the assignee from the ticket dictionary, the tickets are created with myself as the assignee

Dror Paz_1mgmk1

Thx Garret.

Any idea how I can get the ID and how to set it?

Andrea Pannitti_ydvlwe

Hi @Dror Paz ,

it's strange because I tested my code and it worked.

However, to find the assignee id, you could call the rest api:

/rest/api/2/user?username=your_assignee_username

From response, look the key; it should be somethink like: JIRA... The number is your assigneeID.

Craig Anderson_atpoxv

I tried:

'assignee': {'name': assignee},

Where assignee was either a name or a user id. Both did not work.

What did work is:

"assignee": {"id": [atlassian user id]},

I got this from the REST API documentation.

Craig Anderson_atpoxv

Use the Confluence REST API:

[base url]/user/bulk/migration?username=Craig&username=Anderson

Craig Anderson_atpoxv

I tried:

https://[org api]/wiki/rest/api/rest/api/2/user?username=Craig%20Anderson'

But got a 404 error.

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