Create automation to send an email based on issue key

Question

We have 6 service desk projects. 3 helpdesk projects and 3 operations projects.

I am trying to set automation to send a different email to the reporter based on what the project is and it doesn't work.  It just sends the second email.  I tried putting them as separate rules but that didn't work either. It only sent the same email.

jace.jones@envestnet.com · Answer

Hi @Pramodh M The issue moved event is correct. I added fetch issue data right after the move event and still only received the second email when I moved a ticket from the TRVHD project to the project in question.

Pramodh M · Answer

Hi jace.jones@envestnet.com

Just checking, is the issue moved event correct?

Can you add the fetch issue data right after the trigger and see it works?

Thanks,

Pramodh