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Having problems creating tickets in a Jira project

Nour_rqu1ue

Hello,

Since this morning today, I have been having trouble creating tickets for one of our company's Jira projects. At first, I thought it could be my internet connection, but a colleague tried to create the ticket and had the same error message come up. Later on we found out that it wasn't a problem across all projects but specific to this one project as I - as well as my colleagues - have gone on to create other tickets in different projects with no problem at all. Was wondering if you could please offer help and advice on this matter as it poses quite a problem for us.

Thanks in advance and hope you have a lovely day!

Regards,

Nour

Accepted answers

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Jack Brickey

Hi @Nour , welcome to the community.

What type of error are you receiving? Generally the most common problem is associated with permissions. are you able to browse and edit issues in the project? If this is a CMP project and you are an admin can you go into project setting and view permissions. If TMP project go into project sett and view your role.

Nour_rqu1ue

Thank you for your reply, Jack

Below is the error message we've been receiving. As I mentioned, it's not just me, it's basically the entire team having sudden issues with this project in particular but not with any of the other projects. No changes were made to permissions. It was rather more of a sudden issue that happened later in the morning. It's quite peculiar for sure

Screenshot 2022-04-26 at 09.41.56.png

Jack Brickey

thanks @Nour . Can you try a different browser just to rule it out, though I don't expect it will work. If it persists please contact Atlassian support. There isn't any current issue reported here https://status.atlassian.com/ .

Nour_rqu1ue

Hey @Jack Brickey

Unfortunately that didn't seem to resolve the issue. Tried a couple of different browsers but that didn't reflect any different results. I have raised a ticket with Atlassian in hopes that this would be resolved ASAP.

Once again, thank you so much for your help and advice, and hope you have a lovely day!

Nour

Ivan Banzatto

Did anyone find the solution?

I'm having the same problem and other people in my team as well.

The permission to create tickets are any logged user, so I think it's not permission.

Thanks

Ivan Banzatto

I just solved it, last week I added a post function while creating the ticket, to change the Sprint of all tickets created. I'm not sure why (may be didn't find the sprint), it didn't create the ticket.

I just removed the post function and worked.

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