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Bigpicture 8.4.0 crashes after automatic update

frank_h5333m

Hi,

Our company uses Jira as the default tool for project management. With this we use BigPicture as our planning.

However, after this Thursday BigPicture made a big (automatic) update and suddenly my complete BigPicture planning is unreachable.

I hoped that maybe @Anna-BigPicture could check what is wrong as our complete company is going flat on not knowing what to do right now which is alarming.

We already opened a ticket (SUPPORT-375364) for this, but no luck so far?

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frank_h5333m

All we get after every login is a 'crash-image' with no further info..

Anna-BigPicture

Hi @frank

Unfortunately, it's a bug. But it's already fixed and waiting for release, planned for this week.

Before the official version is released, we can prepare a dedicated custom version of the plugin containing a fix for the above-mentioned bug. If you are interested in such a solution, please please reach to us out via our Service Desk.

Moreover, the problem can be solved by:

migration from MySQL 5.6 do 5.7 version
or setting a innodb-large-prefix parameter to ON (innodb-large-prefix by default is set to OFF in MySQL 5.6 and ON in MySQL 5.7)

Here BigPicture reinstallation after changes is required.

frank_h5333m

Hi Anna,

Thanks for the quick reply, it's good to know you're on top of this issue.
As we are having it all in the cloud, we can't change any MySQL parameters or something I assume?

This means sit and wait?

frank_h5333m

Ps. I'm very interested in the custom version of the plugin, I have noticed Piotr in the service desk ticket that we would like to receive it.

Thanks!

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