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copy field value to a custom field

Raoul Kaiser

I have a custom field called requester's email. I use this in all of my Jira projects and made it available to my Jira Service Desk so when I move a ticket out of service desk into Jira Software I have it already filled in.

When using the widget it captures the reporter as an email address. test_user@email.com

I want to copy that from reporter to my custom field requester's email, but I haven't found the right automation or the best way to do it within a workflow.

Any suggestions?

Accepted answers

Alex Koxaras -Relational-

Hi @Raoul Kaiser

You could either use an automation from within your workflow, or with jira automation.

For the workflow

Edit your workflow
Choose the transition in which you want to copy to this value to the other
Add a post function "Copy Value From Other Field"
Choose your fields
Publish your workflow

For the jira automation

Go to project settings
Go to automation
Create new rule
Trigger: Field value change -> Choose the field from which we need to copy the value
New action: Edit Issue
- Choose the field which you want to copy the value to
- Click "..." and choose Copy From
- Choose from the "Field to copy value from" the field from which you want to copy the value from.

Hope the above helps!

All comments

Alex Koxaras -Relational-

Hi @Raoul Kaiser

You could either use an automation from within your workflow, or with jira automation.

For the workflow

Edit your workflow
Choose the transition in which you want to copy to this value to the other
Add a post function "Copy Value From Other Field"
Choose your fields
Publish your workflow

For the jira automation

Go to project settings
Go to automation
Create new rule
Trigger: Field value change -> Choose the field from which we need to copy the value
New action: Edit Issue
- Choose the field which you want to copy the value to
- Click "..." and choose Copy From
- Choose from the "Field to copy value from" the field from which you want to copy the value from.

Hope the above helps!

Raoul Kaiser

Thanks Alex for the walk through. I will give it a try.

Alex Koxaras -Relational-

Good! Let me know if you need any further help.

Raoul Kaiser

The workflow didn't work. Reporter came across almost like a hexadecimal db address instead of customer name. I still need to look at the jira automation because I keep missing the actual field value change since it is not technically changing it is just never populated.

shankara vijayendran

Hello @Alex Koxaras -Relational- ,

Greetings

When user creating a subtask the value from the parent task should auto populate in the field name "customer"

The value of customer For eg: customer name ABC should be the same for both Parent and subtask