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How send email to user mentioned in comment

Семён Жарычев

There is a problem.

I want to make rule, thet if somebody mention user in comment, this user get email with custom message.

I can take accountid from comment. But I cant take email from that accountid. It looks like a plain text.

Is there any abilities to get user email from accountid in rule?

Thanks/

Accepted answers

Bill Sheboy

Hi @Семён Жарычев -- Welcome to the Atlassian Community!

You could call the REST API with a web request using the accountId, get the email address, and then send your custom message. Please note doing this means the user would get 2 emails per mention: one from the mention and one from the rule.

If you want to try this approach, here are some references to help you get started:

https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/user-getUser

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Семён Жарычев -- Welcome to the Atlassian Community!

If you want to try this approach, here are some references to help you get started:

https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/user-getUser

Kind regards,
Bill

Семён Жарычев

It's awesome. Thanks a lot.

It works!!!

Семён Жарычев

I try this/ And for me it works well. But for other users (if in cimment mentioned not me) webhook is succesful, it can take user name, but cant take user email adress.

What could be the problem?

Bill Sheboy

Please check the response from the web request to determine if it was successful. If so, try writing the response to the audit log to learn if the email address was successfully found for the user's account ID.