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Create tem in Backlog

Bruno Mesquita dos Santos

Hello everyone,

When I select "+ create issue", after the creation the issue disappears on backlog.

In this project has 2 board (Scrum and Kanban). In the Scrum board just show us the issue that has a label and the Kanban board the issue that doesn´t have.

Some one have a idea what is happend?

Kanban x Scrum.PNG

Accepted answers

Trudy P Claspill

Boards are just a way to visualize and manipulate issues that exist in a Project. When you use the "+ Create Issue" feature you are not creating the issue in that board. You are creating the issue in the project the board references. The filter for the board may have criteria that your newly created issue does not match.

Does the issue you created satisfy the criteria specified in the filter for the board? If it doesn't, then the issue will not be displayed in that board.

What is the first status that is assigned to issue when they are created in this project? Is that status mapped to the Backlog group for this Kanban board or to another column for this board?

Can you share with use the board filter?

All comments

Uche

Hi @Bruno Mesquita dos Santos ,

Could it be possible that the mapping on the board column settings needs updating? The status which the ticket is on during creation may not appear on the particular board you are looking at?

Trudy P Claspill

Does the issue you created satisfy the criteria specified in the filter for the board? If it doesn't, then the issue will not be displayed in that board.

What is the first status that is assigned to issue when they are created in this project? Is that status mapped to the Backlog group for this Kanban board or to another column for this board?

Can you share with use the board filter?

Bruno Mesquita dos Santos

This is the filter:

project = HR AND labels != bau ORDER BY created DESC, Rank ASC

And when I created a issue by the Backlog, I can not see in the board that I use that filter

Bruno Mesquita dos Santos

This is the filter:

project = HR AND labels != bau ORDER BY created DESC, Rank ASC

And when I created a issue by the Backlog, I can not see in the board that I use that filter

Uche

Hey @Bruno Mesquita dos Santos

What is the status mapping on the board also?

Trudy P Claspill

Hello @Bruno Mesquita dos Santos

Because your board filter says "labels != bau" then issues that have no value at all in the Labels field will be excluded from the board. If you want to include issues where 'bau' is not in the Labels field and include issues that have no value at all in the Labels field then you need to change your filter to this:

project = HR AND (labels != bau or labels is empty_ ORDER BY created DESC, Rank ASC

Trudy P Claspill

This answer is incorrect.

Adding the label "bau" to the issue will not result in the issue displaying on the board because the filter says to display issues where Labels is "not equal to bau".

Bruno Mesquita dos Santos

@Trudy P Claspill , thanks for the help. Now it´s working.

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