Some users not receiving email notification

Question

I had a user that has not received jira notifications lately but he is assigned to the tickets. can we check why this is happening?

steps to reproduce are:

1. create a jira ticket

2. fill in the fields

3. for field Assignee, change from Automatic to actual user Name

4. submit jira ticket

actual result: actual user does NOT get email notification

expected result: actual user SHOULD get email notification

Uche · Accepted Answer

Hi @Lucia Guzman

Has the user double checked they do not have any mailbox rules set up or confirmed that their jira notifications are not going into their junk folder?

If not check with your companies IT support as it could possibly be an issue with the users mailbox itself

Lucia Guzman · Accepted Answer

i found my issue after investigating. the Workflow to the project had a Post Function that all tickets going to some other user. and i think it was contradicting with the project's rule to have a Default Assignee which resulted no one getting email notifications.