Permissions needed to create tickets via email

Greg Smith

I have projects where there is a requirement for users to create tickets via emails outside of the service desk. The incoming email is set up and accepts creating tickets from service desk and software users.

However I have set 'create issue' permissions to include other groups one of which being our confluence users within the company. Tickets however are not being created by these users via email. 

Permission helper is showing these users are able to create tickets yet none are created via email.

Are there other permissions required to make this work, is it even possible to do this?

Fabio Racobaldo _Catworkx_

Hi @Greg Smith ,

welcome to the Atlassian community!

You don't need to provide "create issue" permission at project level because those users probably can't access jira instance (they are not on the Application Access).

You should add those users at Customer level in your project (https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/) and verify that 

• Service Project Customer - Portal Access

have create issue permission at project level.

Hope this clarifies,

Fabio