Email replies and the entire thread as a comment

Question

When users reply to a ticket via email in our service desk project it creates a new comment with the entire email thread included. Sometimes service desk email gets included at the end of threads with 20+ emails so to find an older comment we have to scroll down through dozens of emails. Is there a way to make it so only the newest email is added as a comment?

Jorge · Answer

Hello! same issue here

kian_mckenna · Answer

Hi Rebecca,

My turn to ask. Did you ever fine a fix for this? Doing my head in having to scroll through threads just to find the latest response.

Thanks,

Kian

Rebeca Ungureanu · Answer

Hi Daniel,

We have the same issue.. Did you find a way to limit the comment to the last email instead of having the whole email thread?

Thank you and have a nice day.

Best regards,

Rebeca