Our Project on Jira is missing

Question

Dear Atlassian Team

My friend and I are missing our project in the Jira Board view. We had everything written down with the stories, epics and subtask but it seems like the whole board got deleted. I asked my friend if maybe she did something but she didn't do anything.

Hope you guys can help us.

Nic Brough -Adaptavist- · Answer

You will need to get in touch with Atlassian about this.  Because you've not renewed the subscription within a couple of weeks of letting it end, they may have deleted the system entirely (although it should still be in a backup somewhere)

Get in touch with Atlassian as soon as possible - raise something at https://support.atlassian.com/contact - select the "billing" option as that's where you'll need to start.

Catena Mundi · Answer

Hi @Fabio Racobaldo _Catworkx_

I got all the admin rights and tried to update the subscription but it says that it is unavailable.

What is the best way to get to the old Jira Board?

Fabio Racobaldo _Catworkx_ · Answer

Hi @Catena Mundi ,

you need to update your subscription in order to have back your board.

Fabio