Workflow Transitions

Question

Hi,

I need suggestion on my current workflow transition.

1.Once the ticket is created it goes to Backlog initially .

2.Then the user should be able to transition to Refined Status only and not to other statuses.

3.Then the issue has to be transitioned to To Do Status and not to other status.

But this is what I am seeing in the issue/ticket during transition. All the statuses are displayed. How to fix this. Thanks.

Gnanabaskar · Answer

@Mayur Jadhav @Fabio Racobaldo _Catworkx_ @Steve Thornhill

I have added validator to the statuses.

For Ex: I have added validator to In Progress status, that To Do has to be transitioned before transitioning to In Progress. The ticket is already in To Do status. But still I notice a pop up message stating "The issue never transitioned the desired status: To Do .

This is the Validator configured for In Progress status.  Kindly suggest a solution pls.

Is it possible to make user select desired status though a pop up if the user skips the mandatory status transition?

i.e To Do is mandatory status and if I skip this transition and go to In Progress.

Backlog-> Refined-> To Do-> In progress ...... This is the workflow.

Mayur Jadhav_30osel · Answer

Hi @Gnanabaskar

Good Day!!!

As per the screenshot and description, your requirement is,

1. When the issue is created and then the status of the issue will be backlog which is configured correctly.

2. Then the user should be able to transition to Refined Status only and not to other statuses also correct and point number 3 too.

But for remaining statuses like, In Progress to Done you have applied the Global Transition arrow with All. This means you can perform the transition from any other status to that status.

That's why it shows the other options too when you try to perform the transition. To avoid this please remove the Global Transition and create Individual transition as per your requirement.

Please let me know if you need more clarification and also let me know if this helps you!!!

Regards,
Mayur

Please let me know if you need more clarification and also let me know if this helps you!!!

Regards,
Mayur

Fabio Racobaldo _Catworkx_ · Answer

Hi @Gnanabaskar ,

this happens because all the other statuses have incoming transition from All other statuses.

So, when a ticket is in Refined, it can be transitioned to "To Do" but also on "In Progress", "In Review" and so on.

My suggestion is to limit All transitions or use JMWE app that provide a condition "Current Status Condition (JMWE app)" https://innovalog.atlassian.net/wiki/spaces/JMWEC/pages/935362579/Current+Status+Condition

Hope this helps,

Fabio