Can I restrict the number of issues created by each User?

Question

We want our users to reduce their reported issues.

We want them to (by themselves) filter and prioritize their own issues, before creating the cards.

Having unlimited issues results in too many minor issues being reported, and left unattended.

If they can only create eg 20 issues, they will remove the unimportant issues to make 'room' for more important issues.

Thank you!

Sam Bartolome · Answer

If the reply satisfies your question, please mark the answer as accepted.

Thanks

Yang Xuan_s9iciw · Answer

Wow, thanks!

Sam Bartolome · Answer

Hi @Yang Xuan ,

In theory you could achieve that, however it will require some good configuration.

If you have Scriptrunner you could use a listener to achieve that. I'm not good at scripting so broad details should be as:

* Create a field that will add up the tickets created by each reporter
* Create a validator on the create stage that will check on the above field and then allow/restrict the creation of a ticket.
* Reset the field counter every XX time.

You may be able to achieve it too with Automation but unsure