Using JIRA for vehicle service and complaint management

Julian Reichle

Hi there,

we are considering using JIRA not only for the service management of our application division but also for the processing of service requests and complaints in the vehicle division. Therefore we have two basic questions:

• Calculation of parameters: Can customer fields be created (for example: costs), which are then recorded in a ticket. The evaluation should then be transferred to a dashboard in which the sum of the tickets and the sum of the costs can be seen: is this possible in principle?
• Generation of forecasts: Can we calculate a forecast based on ERP data (number of component xy in the field) and the failure rate (tickets recorded for this component), which in turn alerts us when deviations occur?
  
  

Thank you in advance!

 

Julian

 

Jack Brickey

Hi @Julian Reichle ,

first if you are talking about interacting with the customer I would look toward Jira Service Management rather than Jira Software or Jira Work Management. With that said, I'm not sure JSM would be the best choice to provide #1 or #2. Both of those are better suited for a CRM solution. There are ways you might be able to approach your goals but IMO they are unnatural approaches. JSM deals primarily with individual issues vs. 'summing up' data among issues. Just my $0.02.