Automation Rule that Assigns an Issue, then Emails he Assignee

Question

The Rule I have is  set to Run

* When an Issue is created
* Check a JQL Condition
* Then Assign the Issue in Round Robin format to a person in a Group
* Then Send Email to the Assignee

However, the email isn't sent, and when look in the Audit Log there is a message:

"There is no value set for the field:

assignee"Is it possible for a rule to set an assignee and then email the assignee?Thank You

Ernesto Donate · Answer

Thank you @Mohamed Adel , and @Bill Sheboy . I will try this. Have a great weekend!

Ernesto

Bill Sheboy · Answer

Hi @Ernesto Donate

Yes, and...to the answer from @Mohamed Adel

When using the Issue Created trigger, sometimes the rule can start before all of the issue's data is available.  Adding a Re-fetch action immediately after your trigger will slow down your rule and try to reload the data before proceeding with any other processing.

Kind regards,
Bill

Mohamed Adel · Answer

Hi @Ernesto Donate

Please before sending the email step add the following action :

Re-fetch issue data

this should fix your problem

Regards

Mohamed Adel