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Once ticket is assigned, remove from ticket queue

Jim Rush_srpqn4

Hello,

When claiming tickets from our queue is it possible to have the ticket not show in the queue? For example if there are tickets A,B and C in All open tickets and I claim ticket A, only B and C will show in All open tickets and ticket A will show in in All my tickets.

Thanks!

Accepted answers

Mark Segall

Hi @Jim Rush and welcome to the community!

I typically have an "unassigned" queue for unassigned tickets. It's an easy place to see what needs to be picked up without the noise of other open tickets. When they're picked up, then they disappear from the queue. The All Open queue is typically intended for everything that is open regardless of assignee.

All comments

Mark Segall

Hi @Jim Rush and welcome to the community!

Ismael Jimoh

If necessary you can always create an assignee is empty queue to contain only all unassigned tickets as suggested by @Mark Segall or edit and add this to your existing queue’s query.

Jim Rush_srpqn4

Thank you both for the feedback! Super easy fix, much appreciated.

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