Hello, I have some issues with my new automation that I am setting up to extract the values of my fields from the description of my issues that are raised via email. I have some automation in place to extract the issue.desccription of any particular issue in order to get it to show the way that the text is formatted, as you can see below: the fields that I am currently trying to extract are myColorado Username, OS Version, and Phone Model. The automation that I have set up does not seem to be pulling these in for whatever reason and one of the errors that I get even mentions fields with the same name. Any idea what could be going wrong here?

The best thing for you to do is log a ticket with Atlassian Support, https://support.atlassian.com. They would be able to log to your Jira Cloud and see what the real issue is.

why is it working for you, but not for me?

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Automation Extraction Issues

JayJuan Jones

Hello,

I have some issues with my new automation that I am setting up to extract the values of my fields from the description of my issues that are raised via email. I have some automation in place to extract the issue.desccription of any particular issue in order to get it to show the way that the text is formatted, as you can see below:

formatted description.png

the fields that I am currently trying to extract are myColorado Username, OS Version, and Phone Model.

The automation that I have set up does not seem to be pulling these in for whatever reason and one of the errors that I get even mentions fields with the same name. Any idea what could be going wrong here?

automation for fields.png

automation issues.png

Accepted answers

All comments

Yanty Ghani [ServiceRocket]

Hi @JayJuan Jones ,

Perhaps you can try using this:

{{issue.description.substringBetween("myColorado Username|","||OS Version")}}

Hope that works.

JayJuan Jones

still no luck, it's saying its successful just like mines was, but it's not updating the field, even though it's saying it edited the issue

Yanty Ghani [ServiceRocket]

I think it's because in your "Description", there's a space between the parallel bars. So the text should be this:

{{issue.description.substringBetween("myColorado Username|","| |OS Version")}}

Kiel Frost_a3oavz

Hi @JayJuan Jones

I was able to confirm that I can update a field based on a similar condition using the match function on {{issue.description}}

Example:

I extracted the "username123" from the description and updated the "My Test Customfield" field.

Screen Shot 2022-04-16 at 3.58.28 pm.png

Below is the regex I used to extract the username from the description field.

Screen Shot 2022-04-16 at 4.09.23 pm.png

I have two suggestions for you to try

1. To help debug use "Log Action" to debug your rule - Learn about Debugging your rules \

2. Make sure your Regex is returning the right value by utilising a tool such as an online regex tool

Hope this helps.

JayJuan Jones

so, in the line above are you trying to pull the myColorado Username or the OS Version? I only want to pull one value at a time.

After making that update, I am still getting the same outcome. A success, but no values have actually been updated.

Here is the output again just in case it might help:

JayJuan Jones

I tried that and still no luck! I see that it said successful, but it is not updating the field I expected. Does this look correct:

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